Where did the diarrhea thread go?

[dombth]

Hi guys, there was a thread about a long time Queal user experiencing "bowel problems" with Queal asking if anything has been changed with the recipe. A few other people that claimed to be long time Queal users came forward saying to them it seemed that something has changed as well.
The issue was being "resolved" by saying nothing had been changed and to contact support.

I wanted to check on this thread to see if there was any update on it since it got me worried a bit and made me hesitant to order new Queal. Now that the thread disappeared I am even more worried since it might be seen as "sweeping something under the rug".

I'd appreciate to know if anything is being done to actually look into this issue and why the thread was removed.

Thanks
D

[christofkaelin]

Diarrhea guaranteed

Hi, No particular change in my weekly diet compared to all the other times I ordered and consumed Queal Steady. I never had this serious problem before with Queal. I will return 5 unopened bags from my July 31 order #56794. Too bad I can't find anybody brave enough to try what's left from the 3 already opened bags, for free. I wish somebody would try them and tell me their experience... Please make sure you give this some more thought and time for other people to respond before you send t…

[dombth]

Thank you, this is not listed and can only be accessed via direct link though...why is that?

[SilentException]

Was just wondering about this as well. The thread is not listed anymore yet it can still be accessed via direct link. Just a glitch or censorship?

[Onno_Queal]

I changed the name of the thread as the title was unnecessarily much in my opinion.
The thread is here.

There has been no change to the recipe whatsoever.
We've sent out meals to tens of thousands of customers over the past three months, with no complaints except for these three. All three of which complained about different products.

We take these kinds of complaints very seriously, and have backup samples of all produced batches to test against previous batches. After such a test comes back with no issues, we're going to treat it as a singular incident. Because this was about three different products, and no other complaints about these batches came in, we treated it as three separate incidents. There is no further 'update' to give to this.

Two of the people in question contacted us and received refunds.

I do want to reiterate that the forum is here to share your experiences or ask questions for which the answers might help other customers. If you're just asking for a return/refund, or there was some issue with your order (tracking link missing, product damaged, shipping delay) please contact support by email instead.

[BartLx]

Guys,

Sharing the experience, that's exactly what I did.

From a business point of view I understand you don't want the D word to stare into people's face whenever they're about to share their (more positive) experiences as well, I get that.

I've been a Queal ambassador amongst friends and colleagues for a quite some time now and many of these people kept challenging my faith into these ultra-processed meal replacements so it's mostly just embarrassing for me.
I only wanted to know what was going on!

I can confirm that I already received my refund for the unopened bags. For me it was never about that!
(by the way: the box I bought at the post office together with the return service cost me 20 euro)

The Queal company is only 60 kilometers (37 miles) away from my doorstep. I ordered and the next day I got my meals and didn't have to worry about cooking food. That's what meal replacements are really all about for me.

It's obvious nobody now will ever know exactly what gave me this 'repeatable' and heavy bad experience whenever I consumed a shake from the contents of these last bags I ordered.

Anyway, this is my last message here. Wishing you all the best.

[dombth]

Thank you for your reply.
I appreciate you explaining your processes in these cases.

But you also have to see how this can be seen as rather odd, changing the name of the thread but "unlisting" it at the same time. Also I think it is important to note what BartLx said, he was not asking for a refund in his first post but shared his experience and fair enough, others came forward who had similar experiences. That being said, the threat title was a bit blunt.

As a customer you always seemed to be very responsive to users concerns and replying to them in a professional way... I wish this case would have been handled differently, for example giving the reply you gave here in the initial thread and not making it "disappear".

Not trying to bash you but giving my view on this.