Subscription shipping higher than one-off order?

rjlouro 2019-06-27 21:16:49 UTC #1

Hi there,

I was going to place my first subscription to Queal, but during the checkout I noticed that the shipping cost is higher than a one-off purchase. Here's the example:

One-off purchase of 7 vanilla bags: Shipping to Portugal is 3.13€
Subscription of the same order: Shipping to Portugal is 8.13€

Is this an error, or is there a reason for the additional shipping charges on the subscriptions?

Floris_Queal 2019-06-28 05:16:09 UTC #2

Thank you for the question. We have a cut-off of €49,- for reduced shipping, I think that your subscription is just getting below that. So if you add one other bag (or other product) the shipping should go back to €3.13

rjlouro 2019-06-30 22:46:17 UTC #3

Thanks for the update. You are correct, I added another bag and now I have the cheap shipping costs.

Let's see how it goes