Subscription package silently sent

[Raymondcal]

Subscription packages are silently sent, without any email nor warning, nothing.
I find this unfair. We should receive an email a week before, asking us to modify the content or add items, or postpone the shipment, even to cancel it.
Currently, it looks like you're betting on us forgetting, to send the package to us without warning.
Excuse me, but this is unfair.

[Floris_Queal]

Hey Raymond,

I apologize for not being clear in our communication. I want to assure you that we do send an email in the first month of your subscription to confirm your order and provide you with information on how to manage your subscription. Additionally, you can always see the status of your subscription in the dashboard.

If you do not wish to receive a renewal, please let us know, and we will return the package without question. You will then receive a full refund. We value your satisfaction and apologize for any inconvenience caused by the lack of communication. Please let us know if you have any further concerns.