At Queal, we're getting many questions about how the Coronavirus disease (COVID-19) impacts our deliveries, production, and availability.
This forum post answers some of those questions. Please don't refrain from asking more questions here or via support@queal.com
PSA: To battle misinformation, please consult your local government data to learn more about the Coronavirus, what actions you should take and how you should keep safe. Please fact-check any message you get forwarded (e.g. via WhatsApp).
Shipping during Coronavirus
At this moment (March 17th 2020) we don't expect any changes in shipping speed or service. Packages have not been shown to be a possible way the Coronavirus spreads.
If/when the Coronavirus spreads further through our community, we might see more people take sick leave and if ever our warehouse gets impacted in this way (which will cause delays), we will let all our customers know.
Production during the Coronavirus
At Queal, we've always kept a healthy amount of products in stock to be able to (almost) never sell our of multiple products. This buffer was tested with the recent influx of new customers and returning customers ordering more than normally. But we should be able to keep most (if not all) products in stock for the foreseeable future. A notable exception is Tropical Today Ready, which is sold out, and will remain so for several weeks, as we need to wait on new packaging to arrive.
This means that we've ramped up production and are working towards keeping an even larger stock of all our products in our warehouse.
The ingredients from which Queal is made are mostly from The Netherlands and neighbouring countries, and much of that production is automated (read: not many people involved who are in close proximity) and also on this side, there is no delay expected.
Stocking Queal for yourself and family & friends
Queal can be a perfect meal if you have to be indoors for the coming weeks and whilst many restaurants are closed. We can recommend ordering enough to last you for a few weeks, but don't buy in bulk for the next year, the only thing that can happen is that some products will pass their Best Before Date (which is generally 12 months from production).
Please let us know if you have any more questions.
For now, our office- and customer service staff is working from home, but we are fully operational.
