More or better delivery options

[Tabalot]

I've just had a bad experience with order #26009. Qual is an amazing product, but the delivery is part of the service I receive and hence it affects my future buying decisions, and even stops me of recommending you.

I work weekdays fulltime, and the courier only offered me to choose between 8am-2pm or 3pm-9pm. I cannot be waiting at home for 5 hours.

The courier, ASM via GLS, offers some alternatives. Leave it to a shop/neighbour < 200 m from my place, but I don't know them. Deliver in a Parcel Shop, but the parcel shop is further than the ASM agency. So I choose deliver in the ASM agency. I don't prefer walking 20 min while carrying a 10 kg parcel but I have no other option. The details they offer are:

ASM SAGRADA FAMILIA
Carrer d'Aragó, 416, 08013 Barcelona
From 8:00 to 20:00

I go there today at 19:45 and it's closed. They don't answer the phone. The sign near the door says open it's from 9:00 to 19:00. This was a bad service and I'll have to go there next week at 18:45 which is bad time for me.

Has anyone had similar problems? I wish that we could choose between different couriers.

I really don't care about new flavours or branded shakers when picking my food is such a headache. I wish I could wait my food at my place for just 2 hours (19.00-21.00) or having a Parcel shop 5 min from my place.

[Floris_Queal]

Hi @Tabalot,

I'm sorry to hear that the delivery is not the way it should be.

In many cases it's delivered at neigbours or shops, but I understand that is not an option for you.

We are of course always open to alternatives for shipping, we do need your knowledge / that of others in Spain,
what is a better carrier? (and I think better means that they have a shorter time window in the evening / more/closer shops, in your case)

[Tabalot]

Thank you @Floris_Queal for your answer.

I did some research about alternative carriers in Spain, and the ones that look better to me (most delivery points, closing at 20 pm and some even doing Saturdays) are DHL and MRW.

ASM is not bad either, they offer some options, but the error with the announced opening hours made me angry (it is the 2nd time I fall for it; they haven't corrected it for months).

It would be awesome that I could choose MRW amongst different carriers, but maybe that's not possible to do for you.

[Floris_Queal]

Thanks for helping us with the research. We're very familiar with DHL in other countries and we will look into their options in Spain. Not too familiar with MRW, but we will check at the warehouse if they also have a connection with them. Thanks again!