Is Queal in maintenance mode?

[Tomas]

There have been no news posted for 7 months in the news section, the team section lists two people and a dog and in general the only updates taking place for a long time seem to only be an occasional limited edition. Thus I feel like asking if Queal is no longer being actively developed, but only maintained?

I'm a loyal customer for four years now and quite a big fan of the product, thus it would be sad if Queal were to be phased out. However, as a customer of both Queal and JimmyJoy, I am finding it hard to recommending Queal to people inquiring me about complete meals, since, well... your team page lists two guys and a dog Not even a nutritionist. Would be nice to hear that the company is still doing well and has big plans, or at least see some updates on the website.

[Floris_Queal]

Hi Tomas,

Great questions. We're here to stay! But we have found that social media and posting things wasn't the best use of our time to grow the company and we've since focussed most on getting the news to you via the newsletter and making sure that we keep excelling at our products.

Do also know that our team consists of many more people, but most of them work at partner companies (think mega-warehouse and production facilities), so hopefully that will make it a bit easier to recommend us. I.e. it's not Max who's packing your pouches.

Re plans, yes, there is a big plan in the works that we should have life in 1 to 1,5 months, but more on that in a future edition of the newsletter.

[Tomas]

Hi Floris,

Thank you for the answer - that is great to hear! I am glad that Queal is doing well and will be looking forward to the updates. Maybe at least copy over the news from the newsletter somewhere into the webpage though?

[Raymondcal]

Sorry, but it really seems that Queal has become a side-project almost completely outsourced, ran by one or two minimally committed employees.
Even important new products are launched with absolute discretion. I discovered the existence of Queal Savoury Complete completely by chance.
I wish I'm wrong, of course, but all this gives an unfortunate impression of immobility.

[Vernon]

I must say, I feel the same way, I was also surprised by the covert launch of Savoury and a bit worried about the long response time on the forum lately and the overall silence.

[Tomas]

I concur. Although the founders still intermittently respond in the forums, that is pretty much the entire extent of Queal activity. Nothing seems to have come out of the "big plans" mentioned above. I no longer feel like I can trust the product and will be cancelling my long running subscription. Shame, since taste wise this has been my favorite morning meal replacement. It was good while it lasted

[Vernon]

@Tomas Why? Why would you now immediately switch to a (far) less tasty alternative even though Queal is still available and probably will be for years?

[Tomas]

@Vernon Because such a lack of involvement and transparency from the founders makes it difficult for me to trust the quality of the product. What are they up to? Why are there nigh zero updates? Is anybody making sure the quality of the supply line is not compromised? In theory nothing has changed and I could keep ordering Queal (I would indeed prefer to), but in this case I'm choosing to vote with my wallet in hopes that things might change for the better.

[Raymondcal]

Well, no forum entry anymore in the menus...