First time customer, regarding delivery

[Traskvik]

So im a first time customer, my friends recommended me to try it out. I am a bit confused as to the delivery of your product. You've given me this handy link on bpost ao i can track my shipment, wich I've done. And according to the link it says failed attempt on delivery occurred on the 7th at 11:18pm, "adressee not present, message left" however i was home at time but no one knocked on my door, i had no missed calls or any calls for that matter, and no note left on my door or my mail shoot. So now what? Do i wait, will i get a sms from my local postal office or what?

A quick response would be nice

Regards
Tomas
Order#12714

[Kala_Queal]

Hi @Traskvik!

Hm, that's very unusual.
I'm very sorry that you did not receive your package.

What typically happens when a failed delivery attempt takes place is that the shipping company will try again on the next working day. If that also fails, they will send a notification through the post letting you know where and when you can pick up your package. It is always a local pickup point.

Additionally, I will send you the Post Nord tracking link so that you can view their updates accordingly.

I apologise again for the inconvenience, and hope this helps!

[Traskvik]

Hi, thank you for a quick response
Need to clarify, this is not so much a complaint. I just feel like a kid on Christmas, literally cant wait to try this out

[Kala_Queal]

I completely understand
I'm glad you're excited to try Queal!
Let us know what you think